Fixing Urban VPN Errors

urban vpn connection error

In today’s world VPNs have become essential tools for internet users, they ensure privacy, security, and access to restricted content. But what happens if your VPN is not connecting when you need it the most? It is very frustrating when you don’t even know what’s causing the problem. If your urban VPN connecting but not working, this guide will be a help for you to fix this error.

urban vpn

When you see the messages “ VPN Connection Failed”, “Server isn’t Working” or “Your Urban VPN  connecting but not working” try changing the server if that doesn’t work then reinstall the app. It is the most simple way of fixing the problem. In more than 90% of the cases, these will solve the problem.

Urban VPN is one of the most popular VPN service providers that provides excellent services compared to some Premium VPNs. It provides a free Chrome extension that anybody can use without installing the app on their PC.

What is an Urban VPN Connection Error?

Urban VPN connection is a technical glitch that occurs and stops users from connecting to the Urban VPN server. If your urban VPN connecting but not working, this error usually arise because 

  1. You are not connected to the Urban VPN server
  2. You are getting booted off the urban Server regularly

The reasons for urban VPN connecting but not working Error:

  • outdated Urban VPN app, 

  • server issues, 

  • Network Connectivity issues, 

  • firewall or Antivirus Issues.

These are the simple 7 steps to fix when Urban VPN connecting but not working properly

  1. Give Urban VPN a restart. 

  2. Try updating the Urban VPN app.

  3. Try different server Locations.

  4. Check whether your internet connection is properly working or not.

  5. Disable any firewall or antivirus you have temporarily.

  6. Clear the app cache from the app settings

  7. Get in touch with Urban VPN Support

Facing a problem when Urban VPN Connects but doesn’t seem to work?

If you’re facing this type of problem, there could be several reasons for this problem. Some of the potential Causes and solutions to them are:

urban vpn

Server Overload:

Due to high demand server might sometimes not work properly causing connectivity issues. In this case, try switching to a different server location

Network Configuration:

Check your network settings to ensure they are compatible with Urban VPN. Also try disabling, any firewalls or other security settings temporarily that block the VPN connection.

VPN Software Update:

Sometimes when VPN software is not up to date it may cause this type of problem. So, ensure that the VPN app is Updated.

ISP Restrictions: 

Maybe the Internet Service Provider (ISP) actively blocked VPN connections. So you can try using with different ISP or network.

DNS Configuration: 

Incorrect DNS settings can also cause VPN connection issues. You can try using a VPN DNS server or switch to a public DNS service.

Device compatibility:

Make sure your device is compatible with Urban VPN, you can do so by checking system requirements and making sure your device meets them.

Customer Support: 

In case none of the solutions work you can try using the customer support services of Urban VPN. They may also be able to give specific troubleshooting steps to eliminate your problem.

Some other problems that are also faced by the users using Urban VPN 

My urban VPN  is connecting but not working, Why?

The most common reason why you aren’t able to browse the internet while connected to a VPN is because of a DNS configuration issue. To fix this:

  • Reset your DNS settings.
  • If this doesn’t solve the issue, then you can configure OpenDNS to resolve the problem.
  • If you have enabled any proxy, disable it.
  • Try browsing from another browser software.

1. How to Fix the “Urban VPN setup ended prematurely” error on Windows

Insufficient Admin Privileges

In this case, you have to 

  • Ensure administrative rights are given to your widow account.
  • If not, run the installation under a different user with admin privileges.
  • Ultimately, right-click on the installation file and select “Run as administrator”.

Permission Denied during installation:

  • Accidentally, you denied Urban VPN installation permission during the setup process, try to re-run the installation.
  • This time, pay attention and carefully grant the required permission needed for a successful installation.

2.Simple fixes you can do for any device:

3.1  To fix the VPN connection on Wi-Fi

Connecting VPN on Wi-Fi is a very simple process, but sometimes due to network restrictions or unforeseen circumstances we might face some issues so to fix those these are the steps:

  1. Connect to the correct Wi-Fi.
  2. If you have access to multiple networks, then switch to the network which doesn’t have the same restrictions.
  3. If your Wi-Fi router supports VPN, just log in and fix any configuration that might be causing the problem or simply you can update the router’s firmware.
  4. If the problem still isn’t solved try using Ethernet.
  5. If all else fails, reach out to your VPN provider support team or Internet Service Provider(ISP).

3.2. How to fix VPN connection on Mobile:

Nowadays using a VPN on your mobile adds an extra layer of security. However, VPNs sometimes encounter connectivity problems on mobile devices. So to handle and fix these problems

  1. Ensure you have a stable network connection
  2. Try restarting the app 
  3. If the app is outdated try updating it.
  4. Try to connect with another network.
  5. Review App permission.
  6. Try Reinstalling the VPN app.

3.3 How to fix the VPN Connection to the Server:

  1. Try using another server provided by the service provider.
  2. Check the Server status whether it is down or overloaded.
  3. Try resetting the VPN connection.
  4. Review security settings and fix those causing hindrances.
  5. Switch to a different VPN protocol.
  6. Contact VPN support for more specific troubleshooting problems

In case you continue to experience this kind of problem despite trying solutions, there are chances that there may be a problem on the Urban VPN end. In such case, you can either wait for them to resolve this issue or you can simply to other VPN services.


Urban VPN is one of the most popular free VPN service providers right now but it also faces many connection errors like other VPN service providers. It slows your internet speed while browsing or sometimes may not even connect to the VPN server. If your urban VPN connecting but not working, this guide will be a help for you.

Thanks for Reading :)

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Fixing Urban VPN Errors

by Mohit Rajora time to read: 4 min